institutional structure and patterns of collective action
Bell Labs, one of the world’s premiere research institutions, was promoting the development of the PicturePhone by 1969. The first article documenting that the sight of lips annunciating sounds affects hearing (the McGurk Effect) was published in Nature, a leading scientific journal, in 1976. The authors of the article, Harry McGurk and John McDonald, were … Continue reading history of science and business
Ponder the possibilities for funding network infrastructure. Think about how to contact persons dispersed after a cataclysm. Understand the deep significance of exchanging a chicken. This isn’t highly successful fiction, or merely a fantasy game that you can enjoy from the comfort of your telecom fortress. If you’re not reading Telepocalypse, you really are gonna … Continue reading essential reading to prepare for the future
As an FCC bureaucrat, I’m intrigued by a recent discovery about the spineless gene. I’m trying to understand better the demand for communications services, particularly across sensory modes. A leading researcher on the spineless gene in fruit flies explained: “Spineless plays a key role in the antenna and maxillary palp, the two major olfactory organs … Continue reading spineless gene contributes to smell, taste, and color vision
Customer relations for the old teleco: how the company relates to its customers. Customer relations for the new communications service provider: the customers’ relations.
The largest share of value in communications services is the value of presence. How can communication services providers measure their performance in capturing this value? Average Revenue Per User’s Relation (ARPUR) is a practical measure of presence value. ARPUR is Average Revenue Per User (ARPU) divided by some measure of user’s interaction with other users … Continue reading ARPUR: a business performance metric for presence in communication services