carnival of bureaucrats

Nothing is more important to a bureaucracy than customer service standards. Undoubtedly the customer service metric that should have the greatest weight in a customer service performance index is the human touch. Steve Portigal offers an insightful policy initiative that would promote customer service and innovation: I would introduce empathy processes into government, especially departments … Continue reading COB-10: customer service standards and processes

Ambitious young professionals need to consider carefully career development. As set out in my personal development plan, I’m working on conforming to standard web metaphors, smoothing out my quirks, and improving my presentation skills. Recently I gave a presentation at Mister Days, a very noisy sports bar. I learned that when the room is very … Continue reading stop laughing at me

This month’s Carnival of the Bureaucrats is dedicated to the importance of management. Nothing is more important to bureaucracy than periodic restructuring of management, along with associated renaming of business divisions. In a well-functioning bureaucracy, management generates the work demand that sustains the existence of the organization. Moreover, management statements determine the success or failure … Continue reading COB-9: the importance of management

As part of our new program of continual innovation here at the Carnival of the Bureaucrats, we’ve tentatively established a new form for carnival post titles. Each carnival post will now begin with a Document Identification Code (DIC). The DIC Manager (DICMAN) has assigned DIC COB-8 to this carnival, the Carnival of the Bureaucrats #8. … Continue reading COB-8: the importance of editing

Steve Ballmer, Microsoft’s Chief Executive Officer, is an inspiration to bureaucrats world-wide. The recipient last year of a 25-year service pin from Microsoft, Ballmer has been in the middle of immensely important developments. With Microsoft’s software, a large chain of managers can rapidly exchange edits to a document describing the feature set of an animated … Continue reading Carnival of the Bureaucrats #7