Systematic decision-making requires supporting information technology. In sixth-century Byzantium, a judicial bureaucrat complained that the new, leading financial bureaucrat:
did not give the business that was being transacted to the proper overseers of the regions, called tractatores, namely, “regional governors,” or to accountants, to be filled in conformably to the established custom in order that nothing might be done contrary to the law, but he ordered the documents to be filled in through the agency of his own men, gaining himself authority over the expenditure-records which were wont to be handed over to their proper document-completers.
Filling in forms typically is a job for low-ranking bureaucrats. In a civilized society, an army of document-completers enables authority in practice.
whenever very great difficulties arose for the taxpayers as a result of the fact that the issuance of documents was not undertaken conformably to proper procedure, he himself became vexed and inflicted sentences of death upon those who did not understand the power of the documents that had been carelessly and haphazardly issued. And a custom prevailed since his time whereby all haphazardly write, fill in, and issue documents that are totally not understood by them, whereas formerly they had been safeguarded in countless ways….
Not filling in forms in accordance with established procedure creates opportunities for new, ad hoc judgments. If the new span of judgment is wide enough, the result is effectively an authoritative coup.
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- John Lydus on media costs in late antiquity
- Ménagier de Paris: bureaucratic reality in medieval marriage
- celebrating the work of bureaucrats
 This and the previous quote are from Lydus, Joannes, trans. from Greek by Anastasius C. Bandy (1983) On powers or The magistracies of the Roman state (Memoirs of the American Philosophical Society, 149) 3.68 (p. 241).
 Pazdernik describe Lydus as having an “absolute conviction that the fate of the Roman empire hinged upon the scrupulous observance of seemingly mundane and trivial bureaucratic practices.” While Lydus may have over-estimated the importance of bureaucratic details, a well-functioning bureaucracy is essential to a well-functioning state. The Byzantine Empire had well-developed bureaucratese, among other indicators of bureaucratic excellence. The Pazdernik quotation is from Charles F. Pazdernik, “Fortune’s Laughter and a Bureaucrat’s Tears: Sorrow, Supplication and Sovereignty in Justinianic Constantinpole,” p. 405, in Fögen, Thorsten, ed. (2009) Tears in the Graeco-Roman world ( Berlin: Walter de Gruyter) pp. 397-418.