the Wall Street Journal's box

Wall Street Journal newspaper distribution box

Recently a Wall Street Journal newspaper box showed up at the Independence Avenue exit of the Smithsonian metro stop in Washington, DC. Unlike the traditional front-loader, this box is a large, thick-walled top-loader.  It sells copies for $2.  It even offers the option of paying by credit card.

A street vendor about 10 yards away sells bottles of cold water for $2.  Under a labor theory of value, the fully allocated cost of a copy of the Wall Street Journal surely is much higher than a bottle of cold water. But the bottle of cold water probably provides more pleasure.

In the Internet age, literally trying to sell information on the street doesn’t seem like an alluring proposition.  Some persons on the street may desire an emotional connection. However, emotional connections tend to be idiosyncratic, and emotional connections are difficult to provide commercially, at volume.  Providing dynamic sensory stimuli, in contrast, has a long business history of success.

COB-46: bureaucratic participation

Nothing is more important in a bureaucracy than allowing everyone to have their voice heard.  If you just talk to yourself in your cubicle, everyone else in your department won’t hear your voice.  That’s especially true if your company’s space is equipped with plush, sound-absorbing cubicle dividers. If you have your own office, then talking to yourself in your office surely won’t give you a chance to have your voice heard.  The answer is meetings.

red yellow blue

Suppose that the Senior Deputy Associate Vice President for Planning needs to decide whether to submit the Interdivisional Coordination Planning Statement for interdivisional review. All stakeholders need to be given the opportunity to have their voices heard before this decision can be made.  The Planning Policy Task Force — five Assistant Deputy Vices and one Administrative Professional — attends the meeting, along with a courier, two children taken to work in lieu of missed daycare, a homeless person who sleeps on the back side of the building, and two department managers deluded with the false promise of donuts.  After about a half hour of team-building pleasantries, the Deputy Vice President for Planning asks whether anyone is uncomfortable with submitting the Planning Statement for interdivisional review. The Senior Assistant Vice for Strategy begins to speak.

The key issue is how our SWOT analysis affects the ROI of the review function, he says.  It’s just like the faucet in the break room, which keeps leaking.  That wastes water. I’ve called Administrative Services every day for the past week about the problem, and nothing is being done.  Planning is a strategic function for our organization and key to our competitive advantage. I don’t think anyone here will deny that.  [looks around the room at blank faces]  We’ve got to work harder, not smarter. But we can’t do that until we get our timecard system fixed.  I took a half-day of vacation two weeks ago, but my pay stub a week later showed a full day of vacation.  I filled the VJ-61 to amend the time card, but the time keeper rejected the amendment. What am I supposed to do?  [no response]  I just think that we’ve got to improve our planning and coordination functions, but I don’t see how we can do it with our current timekeeping system, and that faucet is still leaking, too. [stops talking]

Thank you very much for making your voice heard, says the Senior Deputy Associate Vice.  Would anyone else like to make their voice heard?  Six other persons give similar speeches.  The children start to cry during the second of these.  Their parents quickly pick them up and leave the room.  Seven persons subsequently leave the room at discrete intervals.  The remaining speaker finishes and excuses herself to run to another meeting.  That leaves the Senior Deputy Associate Vice in the meeting by herself.  The decision to postpone submitting the Planning Statement for interdivisional review is thus made unanimously.

There’s no more powerful demonstration than this of bureaucratic participation.

In other bureaucratic reporting this month…

Zimbabwe’s Finance Minister Tendai Biti says that bureaucrats running the Central Statistical Office are incompetent. Bureaucrats loyally follow their leaders. These bureaucrats are highly competent.  They should be honored, not condemned.

Los Angeles Mayor Antonio Villaraigosa has recognized the importance of bureaucrats.  So too should all political leaders.

In the preface to The Screwtape Letters (1961), C.S. Lewis declares:

I like bats much better than bureaucrats.  I live in the Managerial Age, in a world of “Admin.”  The greatest evil is not now done in those sordid “dens of crime” that Dickens loved to paint.  It is not done even in concentration camps and labour camps.  In those we see its final result.  But it is conceived and ordered (moved, seconded, carried, and minuted) in clean, carpeted, warmed, and well-lighted offices, by quiet men with white collars and cut fingernails and smooth-shaven cheeks who do not need to raise their voice.

Dated nonsense.  Batty professors should be ignored.  Ignored!

Luisa at Lasse, Get Help complains about the careful and dedicated work of bureaucrats.  Some people think that you can tell a dog by its looks.  Bureaucrats are more thorough.  They will study the dog for several months.

Autonomous Mind complains about French bureaucrats concern for boat-passenger safety.  Desperate people will get into any boat, even one that will sink.  Bureaucrats ensure that your boat will float.

Terry Telco offers Laws of Terry.  Remember this one:

#15: Any meeting is worth having again. Any great meeting is worth a recurring Outlook invite.

Just like any other skill, meetings improve with repetition.

Tasha the Triathlon Goddess at The Thighmaster Route to Kona is surprised by her experience making a claim at her County Board of Appeals:

Bu….bu……you…..I…….can I just tell you how great you all are? Seriously! You know, with this health care reform, people keep talking about how inefficient and horrible government is, but you’re all wonderful, and then compare that to the idiots I talk to at BCBS about the bills for The Cancer!

We don’t find this experience surprising at all.

That’s all for this month’s Carnival of Bureaucrats.  Enjoy previous bureaucratic carnivals here. Nominations of posts to be considered for inclusion in next month’s carnival should be submitted using Form 376: Application for Bureaucratic Recognition.

the Newseum tries Elvis

Elvis exhibition at the Newseum

The Newseum, a $450 million dollar monument to news industry leadership, currently features an Elvis exhibit: “Elvis! His Groundbreaking, Hip-Shaking, Newsmaking Story.”  In the business crisis facing the news industry today, something has to be done to raise revenue and support quality journalism.  Maybe Elvises (a good investigative journalist could find a lot of them) would serve newspapers better than sensational crime stories.

The frenzy-inducing appeal of Elvis may not be enough to support the Newseum.  The Newseum is less than a mile away from the National Museum of American History.  The Newseum’s exhibits differ little from the National Museum’s exhibits. The Newseum, however, has much less content.  Moreover, the Newseum charges for admission (“$19.95 plus tax” for adults), while admission to the National Museum of American History is free. The Newseum’s economics look relatively unattractive.

I hope that the Newseum doesn’t try to force the National Museum of American History to charge $20 for admission.

dis-economies in communications networks

In the late 19’th and early 20’th centuries, local investment in telephone networks drove the spread of telephone service in the U.S. Decentralized network investment made the U.S. a world leader in telephone coverage. U.S. telephone development was especially successful in rural areas.  Dis-economies of scale in telephone networks help to account for the success of decentralized investment in early U.S. telephone networks.

While economies of scale tend to be abstractly associated with communications networks, actual communications networks can have dis-economies of scale.  The number of possible connections in a telephone network increases with the square of the number of subscribers to the network.  Then, as now, any given person typically only calls a small number of other persons.  Moreover, the number of persons called grows little with the size of the telephone network. However, designing a switching system that realizes the switching economies that human social behavior implies wasn’t possible early in the twentieth century.  Because the number of possible connections provided increased with the square of telephone network subscribers, (manual) switching costs rose significantly with the size of telephone networks.[1]

Data for U.S. telephone companies in 1916 shows that dis-economies of scale were quite large.  Average operating expenses per telephone rose with the logarithm of the number of telephones that a telephone operating company served.  Average operating expenses per telephone for a telephone network serving a million telephones was about double that of a telephone network serving a thousand telephones.[2]  The impetus to consolidation in the telephone industry was not technological economies of scale.  Small telephone networks were more cost efficient than large telephone networks.

graph of scale dis-economies

Small telephone companies were innovative organizationally and technologically.  Like libraries, telephone companies arose in a wide variety of institutional forms.  They included unincorporated businesses, co-operatives, and private corporations. Some grew out of telegraph companies; others combined telephone service with electricity or construction services. The earliest telephone companies that installed automatic switches were small, independent telephone companies.

Economies of scale in communications networks should not be taken for granted.  Local soil, weather, foliage, topology, economic demography, politics, and institutional history all affect prospects for local broadband infrastructure. Decentralized investment in local broadband infrastructure might address more cost effectively local heterogeneity than a centralized investment program could. At the level of softer technology, while Facebook is plotting web domination and Ning is in trouble, don’t under-estimate possibilities for social dis-economies of scale in social networks.

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Data: Summary statistics and selected records for telephone companies in 1916 (Excel version); dataset of telephone company returns for calendar year 1916

Graph notes:  The sample plotted is telephone operating companies with > 1000 telephones, excluding companies with “long” or “interstate” in the company name (companies assumed to provide predominately long-distance telephone service).  Most independent telephone companies purchased long-distance telephone service from AT&T.  Some telephone companies with < 1000 telephones had abnormally high costs per telephone.  No over-all trend in cost per telephone is apparent as telephone network size rises from 500 to 1000 telephones, but some indication of declining average cost per telephone appears for telephone networks up to 500 telephones.

Notes:

[1] Milton L. Mueller (1997), Universal Service: Competition, Interconnection, and Monopoly in the Making of the American Telephone System (Cambridge, MA: MIT Press) pp. 15-19 notes that early telephone industry analysts recognized dis-economies of scale in telephone service.  Asserted demand-side value of “unified service,” meaning having everyone on the same network, motivated calls for large scale, not supply-side scale economies.  Miles of wire per telephone rose with the size of telephone networks.  While networks with a high number of telephones per working line, e.g. party lines, were typically small telephone networks, the number of telephones per line did not generally increase with network size.  The increase in miles of wire per telephone with increasing telephone network size might indicate greater use of two-wire circuits.  But the increase in mileage, from roughly 1 mile per telephone for a 1,000 telephone network to 3 miles per telephone for a 1,000,000 telephone network, is larger than a shift from ground-return to two-wire circuits can explain.  Whatever the reason for greater wire mileage per telephone with increasing telephone network size, it also undoubtedly contributed to higher costs.

[2] Fitting a linear regression to the plotted graph implies operating expenses per telephone of $12.5 for a 1000 telephone network and $23.6 for a 1,000,000 telephone network.  Aggregate statistics from the telephone census of 1917, which used a slightly different accounting of expenses, are consistent with cost dis-economies.  Bell Companies, which averaged 50,530 telephones per operating company, had average operating expenses of $35.6 per telephone.  Independent companies, with average size 1,278 telephones per company, had average operating expenses of $19.9 per telephone.  For large telephone networks with n telephones, total operating cost is proportional to nlog(n).  More recent abstract analysis of communication network value suggests that communication network value is proportional to nlog(n).  See Bob Briscoe, Andrew Odlyzko, and Benjamin Tilly (2006), “Metcalfe’s Law is Wrong”, IEEE Spectrum.